This Is Service Design Thinking: Basics, Tools, Cases 豆 9.1分

资源最后更新于 2020-07-26 15:39:01

作者：Marc Stickdorn

出版社：Wiley

出版日期：2012-01

ISBN：9781118156308

文件格式： pdf

标签： 服务设计 ServiceDesign 设计 用户体验 思维 design 创新 服务设计革新

简介· · · · · ·

How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service des...